Terms & Conditions

1. Acceptance of Terms

These terms apply to use of the nyevigour.com website and to purchases made directly through it. By accessing or using our website, placing orders, or purchasing products through the website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Purchases made through Amazon, eBay, TikTok Shop or any other third-party platform are subject to that platform's own terms, returns and dispute processes, in addition to your statutory rights under UK consumer law.

2. About Us

Nye Vigour Ltd is a company registered in England and Wales, specialising in the retail of health supplements and health products. We operate through multiple sales channels including our website, Amazon, TikTok, eBay, and other online platforms.

3. Use of Our Services

3.1 Eligibility

• You must be at least 18 years old to purchase our products.
• You must provide accurate and complete information when placing orders.
• You are responsible for maintaining the confidentiality of your account details.

3.2 Acceptable Use

• You may not use our services for any unlawful purpose.
• You may not attempt to interfere with the proper functioning of our website or systems.
• You may not reproduce, distribute, or reverse engineer any part of our services without permission.

4. Products and Orders

4.1 Product Information

• We strive to display accurate product descriptions, images, and prices.
• All prices are displayed in British Pounds (GBP) and include VAT where applicable.
• We reserve the right to correct any errors in product information or pricing.

4.2 Order Process

• Orders are subject to acceptance and product availability.
• We may cancel an order if a product is unavailable, if there is an error in price or description, or if we reasonably suspect fraud or misuse. Any cancellation on our side will be refunded in full. Your own right to cancel under clause 6 is unaffected.
• Order confirmation does not guarantee product availability.

4.3 Payment

• Payment must be made at the time of ordering.
• We accept various payment methods as displayed during checkout.
• All transactions are processed securely.

5. Health Products Disclaimer

5.1 Medical Advice

• Our products are not intended to diagnose, treat, cure, or prevent any disease.
• Always consult with a healthcare professional before starting any new supplement regime.
• Individual results may vary.

5.2 Product Safety

• Please read all product labels and instructions before use.
• Do not exceed recommended dosages.
• Keep products out of reach of children.
• If you experience any adverse reactions, discontinue use immediately.

6. Delivery and Returns

6.1 Delivery

• Delivery terms vary by platform and are specified at the time of purchase.
• Risk of loss or damage passes to you on delivery. We are not liable for delays caused by events outside our reasonable control, but we will work with you and the carrier to resolve any delivery problem, and your statutory rights regarding delivery timescales are unaffected.

6.2 Returns

• For orders placed on our website, you have a legal right to cancel within 14 days of receiving your goods and to return them for a refund. This applies provided the product is unopened and the seal is intact, and the goods are returned in the same condition as received. If the product's seal has been broken, we cannot accept a return for hygiene reasons unless the goods are faulty or misdescribed. If goods are faulty, damaged or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.
• Return policies for purchases made through third-party platforms may vary depending on the platform used.

For full details, see our Returns & Refunds policy.

7. Intellectual Property

All content on our website and marketing materials, including text, images, logos, and trademarks, are the property of Nye Vigour Ltd or our licensors. You may not use our intellectual property without written permission.

8. Third-Party Platforms

When purchasing through third-party platforms (Amazon, TikTok, eBay, etc.), additional terms and conditions of those platforms may apply. You are responsible for reviewing and complying with their terms. Nothing in this section affects your statutory rights under UK consumer law.

9. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Notice, which forms part of these Terms and Conditions.

10. Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited. We are responsible for ensuring the goods we supply are of satisfactory quality, as described and reasonably fit for purpose. If you suffer an adverse reaction believed to be linked to a product, stop using it and seek medical advice, then contact us. Our liability for any claim is limited to the amount you paid for the relevant product, except where a higher amount is required by law.

We make no health claims about our products; any authorised claims that appear on a product label are those permitted under UK food law.

11. Indemnification

You agree to indemnify us only where a claim arises from your breach of these terms or your misuse of the website, and not where the claim arises from a product defect or our own breach.

12. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or supply chain disruptions.

13. Governing Law

These terms are governed by the laws of England and Wales. Disputes may be brought in the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Nothing in this clause affects your statutory rights.

14. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will not apply to orders already placed. Where a change materially affects your rights, we will take reasonable steps to bring it to your attention before you place an order.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us: